Changing Market & Industry Competition
The travel & tour industry has gone through more changes in industry norms & consumer behavior. With more changes to come and new players introducing innovative ventures the industry promises to bring more change & a competitive environment to the tour, hotel & hospitality industry with additions in technology including the use of smart devices & apps bringing in a whole new breed of Travel Consultants & a whole different line up of consumer mentality.
In order to truly be successful, your business must comprehend & take measures to ensure that the customer’s needs are met. Travel & hospitality businesses need to ensure that all the relevant options are readily available. This means pushing offers and packages at the right time without making the up sell too obvious. This can be achieved through correct data interpretation & processing.
Meeting Customer Expectations
The modern day traveler is well equipped with the latest in smart device technology coupled with the latest & trendiest apps, with knowledge of travel & knowing exactly what they want. Travelers are cleaver in their research and use of technology such as apps, the development of marketing strategies to effectively reach the customer and their choice of brand is now a necessity & not just a perk.
Rising Costs of Operation
The biggest challenge faced by the Travel & Tourism industry is the increasing rise in cost of day to day operations. This is a breeding ground for demand of efficient inventory management systems and proper resource utilization.